Outage in Boostlingo

SIP and Voice call connectivity issues

Resolved Minor

May 18, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing failures SIP, and Voice call connectivity with our cloud communication provider. Their engineers are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/19/2023 02:37AM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/19/2023 01:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 05/19/2023 12:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/19/2023 12:21AM

Latest Boostlingo outages

Investigating increase in call failure across US server. - about 1 month ago

Investigating reports of on-demand call failures on US server - about 1 month ago

Issues with IVR calls connecting for accounts with pre-call policies including Key Value Pair fields - 4 months ago

AWS us-east-1 affecting some Boostlingo Critical Services - 5 months ago

Third Party Vendor Affecting SIP and IVR Calls - 11 months ago

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