Investigating reports of on-demand call failures on US server

We have concluded our monitoring and observed no errors during our monitoring window. While we are marking this incident as resolved we have also implemented additional automated monitoring and will continue to check database stability. We will share a postmortem in the next 72 hours.

Our team made updates to the database to address the auto scaling issues that led to degradation with call routing and connection. We are monitoring the change to ensure that all calls are routing as expected. At this time we are not experiencing platform degradation.

We will share additional technical details about this issue and our remediation in a postmortem on this page in the next 72 hours.

Our team has identified a database auto-scaling issue and is working on mitigation. Over the last fifteen minutes we have seen increased connection rates as our team has taken action.

We will continue to share updates through our status page as our team takes action.

Our team continues to investigate issues with on demand calls successfully routing and connecting to interpreters. At this time we are experiencing degraded performance with some calls failing to route as expected or connect fully to an interpreter.

If you experience issues when placing a call we recommend waiting 30-60 seconds and trying again as we are seeing many calls routing and connecting as expected.

We are continuing to investigate this issue.

We are investigating reports of calls failing to connect across the US server. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.