Outage in Boulevard

Potential SMS Disruption

Resolved Minor

June 27, 2024 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of an issue where some customers are not able to send outgoing texts to clients. We are actively investigating this issue and will provide another update soon.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 06/27/2024 10:02PM

The third-party service has implemented a fix, and the issue is resolved. Any messages sent during the outage have been processed. Please reach out to the Help Chat if you are still experiencing issues.

MONITORING about 2 years ago - at 06/27/2024 07:37PM

The third-party service has implemented a fix, and the issue is resolved. Any messages sent during the outage have been processed. However, we are still monitoring it.

IDENTIFIED about 2 years ago - at 06/27/2024 05:41PM

The issue with the third-party service has been identified and a fix is being implemented. Undelivered SMS messages will be delivered with a delay.

IDENTIFIED about 2 years ago - at 06/27/2024 03:23PM

The issue has been identified with a third-party service. We will provide an update soon.

INVESTIGATING about 2 years ago - at 06/27/2024 03:00PM

We are aware of an issue where some customers are not able to send outgoing texts to clients. We are actively investigating this issue and will provide another update soon.

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