Outage in Boulevard

Potential SMS Disruption

Resolved Minor
June 27, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware of an issue where some customers are not able to send outgoing texts to clients. We are actively investigating this issue and will provide another update soon.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/27/2024 10:02PM

The third-party service has implemented a fix, and the issue is resolved. Any messages sent during the outage have been processed. Please reach out to the Help Chat if you are still experiencing issues.

MONITORING over 1 year ago - at 06/27/2024 07:37PM

The third-party service has implemented a fix, and the issue is resolved. Any messages sent during the outage have been processed. However, we are still monitoring it.

IDENTIFIED over 1 year ago - at 06/27/2024 05:41PM

The issue with the third-party service has been identified and a fix is being implemented. Undelivered SMS messages will be delivered with a delay.

IDENTIFIED over 1 year ago - at 06/27/2024 03:23PM

The issue has been identified with a third-party service. We will provide an update soon.

INVESTIGATING over 1 year ago - at 06/27/2024 03:00PM

We are aware of an issue where some customers are not able to send outgoing texts to clients. We are actively investigating this issue and will provide another update soon.

Latest Boulevard outages

Unable to Access Dashboard - 17 days ago
Intermittent Issues with the Duo - about 1 month ago
Degradation in webhook and notification performance - about 2 months ago
Increased Duo Errors - 2 months ago
Degraded system performance - 3 months ago

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