Delays in payout deposits

We can confirm that the issue resulting in a payout delay for a subset of customers has been resolved. 97% of the impacted payouts will be received by the end of the day October 13, 2026. The remaining 3% of impacted payouts will be received with a delay of up to 22 hours.

Our payment processing partner has confirmed that recovery is underway, and affected payouts are expected to arrive by tomorrow, October 14, if not sooner. No action is needed on your end. We’ll continue monitoring deposits and will share another update once processing is complete.

An issue affecting ACH processing continues to delay some payouts scheduled to be deposited today, October 13. We continue to work with with our payment partners to confirm when delayed payouts will arrive and are closely monitoring the situation.

No action is required at this time. We will continue to share updates as we gain more information.

Some customers may not have received payouts scheduled to deposit today, October 13. We are continuing to investigate and working with our payment partners to confirm when delayed payouts will arrive. We will share another update as we have more information.

Our payment processing partner is experiencing an issue that may delay payouts scheduled to be deposited on October 13.

We’re actively monitoring the situation and working with our partner to understand when deposits will resume. No action is required at this time. We’ll share updates as more information becomes available.