Unable to checkout or add payment for online booking

This incident has been resolved.

We have identified the source of the issue and implemented a fix. All customers should now be able to checkout clients without issue. We will continue monitoring to ensure stability.

A fix has been implemented and we are monitoring the results.

We are currently investigating an intermittent issue impacting checkout attempts for some customers.

Two workarounds are currently available:
1. Checkout with card on file
2. Re-enter credit card information and retry

Hello, we are currently investigating the issue.

In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.

We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.