(Impact) Small subset of customers: Unable to process payment except cards already on file

This incident has been resolved.

Some customers in the South Central and Eastern U.S. are experiencing issues with payment processing and dashboard loading.

Our investigation indicates this is related to external internet infrastructure that may be affecting multiple businesses. Our team is continuing to investigate and explore paths to mitigate the issue.

Impacted customers may be able to complete time-sensitive actions by switching to alternate connectivity, such as a mobile hotspot.

We’ll provide another update as soon as we have more information.

We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S.

At this time, our team is continuing to monitor the impact and investigate the cause.

We’ll share another update as soon as we have more information

We’re currently investigating an issue that may be impacting payment processing for a small subset of customers in the South Central U.S.

This may affect new transactions, manual payments, and adding new cards on file.

We’ll share another update as soon as we have more information.