Outage in Box
[Major] Issue with Box Drive
Major
October 15, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Components affected
Box SyncTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
16 minutes ago - at 10/15/2026 10:10AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 hour ago - at 10/15/2026 09:10AM
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
INVESTIGATING
about 2 hours ago - at 10/15/2026 08:30AM
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Latest Box outages
[Major] Issues with Multiple Box Services - 7 days ago
[Medium] Issue with Enterprise Event Reports - 7 days ago
[Medium] Issue with File Requests - 14 days ago
[Medium] Issue with multiple reports - 15 days ago
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