Outage in BrainPOP

Store Checkout Issues

Resolved Minor
July 19, 2021 - Started over 4 years ago - Lasted 8 months
Official incident page

Incident Report

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

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Latest Updates ( sorted recent to last )
MONITORING over 4 years ago - at 07/19/2021 09:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 4 years ago - at 07/19/2021 08:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 4 years ago - at 07/19/2021 08:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 4 years ago - at 07/19/2021 07:54PM

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

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