Outage in Brandwatch

Consumer Intelligence experiencing loading issues

Resolved Major

February 19, 2026 - Started 18 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts. Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.

Components affected

Brandwatch Consumer Research Application

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 02/19/2026 03:24PM

This incident has been resolved.

MONITORING 18 days ago - at 02/19/2026 02:58PM

Our Engineering team has implemented a fix for the loading delays affecting the Consumer Intelligence platform.

We are now monitoring system performance closely over the next few hours to ensure full platform stability. We will provide a final update once we are confident the issue is fully resolved.

Thank you for your patience while we worked to address this.

INVESTIGATING 18 days ago - at 02/19/2026 02:45PM

We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts.

Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.

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