Outage in Brandwatch
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Resolved MinorIncident Report
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.
Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.
Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/04/2026 02:52PM
The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved.
Users should now be able to create Dashboards and select a Data Source as expected.
If you continue to experience any issues, please reach out to our support team.
Thank you for your patience while we worked on this.
IDENTIFIED
5 days ago - at 05/04/2026 01:48PM
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard or Alerts.
Workaround:
In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source.
Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available.
Thank you for your patience.
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