Outage in BreezeChMS

Errors sending texts

Resolved Minor
July 24, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.
Components affected
BreezeChMS Site BreezeChMS Texting Service BreezeChMS Shortcode Texting

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/24/2025 06:26PM

We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.

IDENTIFIED 3 months ago - at 07/24/2025 04:57PM

Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles.

We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send.

We'll continue to provide updates through this page.

INVESTIGATING 3 months ago - at 07/24/2025 03:45PM

Our Engineering teams are continuing to work to solve the issues regarding texts.

INVESTIGATING 3 months ago - at 07/24/2025 02:35PM

Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send.

We'll provide updates through this page.

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