Outage in Brevo

Issue with SMS Replies

Resolved Minor

March 26, 2026 - Started about 1 month ago - Lasted about 1 hour

Incident Report

We are currently experiencing an issue affecting SMS replies, which may result in some customers facing disruptions in receiving replies to SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and will share further updates as more information becomes available.

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Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 03/26/2026 12:46PM

We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.

We’ll provide an update once we confirm the issue is fully resolved.

IDENTIFIED about 1 month ago - at 03/26/2026 12:31PM

We have identified the cause of the issue affecting the SMS REPLIES. Our team is working on implementing a fix to mitigate the impact.

We will continue to share updates as we progress toward resolution.

INVESTIGATING about 1 month ago - at 03/26/2026 12:03PM

We are currently experiencing an issue affecting SMS replies, which may result in some customers facing disruptions in receiving replies to SMS messages.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

We sincerely apologize for the inconvenience and will share further updates as more information becomes available.

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