Outage in Brevo
Error with doubleOptinConfirmation API
Resolved Minor
October 26, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Clients making requests to POST /v3/contacts/doubleOptinConfirmation may encounter the following error:
`Your SMTP account needs to be activated to use this endpoint. Please contact us at contact@sendinblue.com "contact@sendinblue.com": mailto:contact@sendinblue.com to request activation.`
To use the doubleOptinConfirmation endpoint, the API key must have the "Transactional Email" scope, as sending the double opt-in confirmation email is part of the flow. Only the doubleOptinConfirmation endpoint is impacted.
We’re also working on improving the error message to make it more descriptive and actionable. Additionally, we’ll review the overall flow to identify opportunities to make it clearer and more intuitive for clients.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 24 hours ago - at 10/26/2026 06:56AM
We’ve updated the error message to make it clearer and more intuitive for clients. We’re also working on improving the flow to remove the dependency on the Transactional Email scope.
IDENTIFIED
1 day ago - at 10/26/2026 05:31AM
Clients making requests to POST /v3/contacts/doubleOptinConfirmation may encounter the following error:
`Your SMTP account needs to be activated to use this endpoint. Please contact us at contact@sendinblue.com "contact@sendinblue.com": mailto:contact@sendinblue.com to request activation.`
To use the doubleOptinConfirmation endpoint, the API key must have the "Transactional Email" scope, as sending the double opt-in confirmation email is part of the flow. Only the doubleOptinConfirmation endpoint is impacted.
We’re also working on improving the error message to make it more descriptive and actionable. Additionally, we’ll review the overall flow to identify opportunities to make it clearer and more intuitive for clients.
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