Outage in brew

Disruptions in Engage

Resolved Major
October 09, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

A background indexing task in one cluster is causing intermittent delays and load errors for some users. Data remains safe and queued actions will process as capacity recovers. No action is required. We're steadily restoring service and monitoring closely. Apologies for the inconvenience.
Components affected
brew Twitter DMs and Mentions brew Twitter Keywords brew Facebook DMs and Comments brew Instagram Comments brew Google My Business Reviews

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/09/2025 09:33AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/09/2025 07:43AM

A background indexing task in one cluster is causing intermittent delays and load errors for some users. Data remains safe and queued actions will process as capacity recovers. No action is required. We're steadily restoring service and monitoring closely.

Apologies for the inconvenience.

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