Outage in brew

Disruptions in Engage

Resolved Major
October 09, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

A background indexing task in one cluster is causing intermittent delays and load errors for some users. Data remains safe and queued actions will process as capacity recovers. No action is required. We're steadily restoring service and monitoring closely. Apologies for the inconvenience.
Components affected
brew Google My Business Reviews brew Twitter DMs and Mentions brew Facebook DMs and Comments brew Instagram Comments brew Twitter Keywords

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/09/2025 09:33AM

This incident has been resolved.

IDENTIFIED 16 days ago - at 10/09/2025 07:43AM

A background indexing task in one cluster is causing intermittent delays and load errors for some users. Data remains safe and queued actions will process as capacity recovers. No action is required. We're steadily restoring service and monitoring closely.

Apologies for the inconvenience.

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