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Outage in Brex

Unable to add cards to digital wallet

Resolved Major
April 24, 2025 - Started 12 months ago - Lasted about 9 hours
Official incident page

Incident Report

Some users might not be able to add cards to digital wallet. We are aware of the issue and are currently in contact with Mastercard to investigate the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/24/2025 08:39PM

The issue should be resolved.
For users who are not able to receive a validation code to verify their card on digital wallets and/or are told to contact Brex, please remove the card from the digital wallet, and add it again.

MONITORING 12 months ago - at 04/24/2025 07:41PM

We have successfully updated the certificates, and users should be seeing recovery.
If you have previously added the card to digital wallet and did not receive an activation code, please remove the card from the digital wallet and try to add it again.

IDENTIFIED 12 months ago - at 04/24/2025 06:29PM

We have identified the issue to be caused by an update to the SSL certificate from Mastercard. We are working with Mastercard to update the certificates on our end.

INVESTIGATING 12 months ago - at 04/24/2025 03:35PM

We are actively investigating the issue with Mastercard.

INVESTIGATING 12 months ago - at 04/24/2025 12:07PM

Some users might not be able to add cards to digital wallet. We are aware of the issue and are currently in contact with Mastercard to investigate the issue.

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