Outage in Brex

Unable to add cards to digital wallet

Resolved Major
May 01, 2025 - Started 9 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating an issue with some users unable to add their card to digital wallet.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/02/2025 03:01AM

The issue has been resolved.

IDENTIFIED 8 days ago - at 05/02/2025 12:39AM

We have identified the issue, and are currently applying a fix.

INVESTIGATING 9 days ago - at 05/01/2025 06:45PM

Some users have reported success when manually inputting their card details in their wallet App, and not through the Brex App.

INVESTIGATING 9 days ago - at 05/01/2025 06:00PM

We are in contact with Mastercard. We believe the issue to be caused by requests not reach Brex.

INVESTIGATING 9 days ago - at 05/01/2025 05:24PM

We are currently investigating an issue with some users unable to add their card to digital wallet.

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