Outage in Brex

SMS codes from Brex are unable to be sent to AT&T customers

Resolved Major
August 06, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

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Outage Details

We are monitoring an issue from our identity provider (Okta) who uses Telesign to SMSs for 2FA. The latest from Telesign can be tracked here: https://status.telesign.com/incidents/2f1dl39g2pt7
Components affected
Brex Authentication
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/06/2025 12:36PM

Both Telesign and Twilio reported recovery at 11:12pm PT yesterday and resolved at 1:37am PT today.

MONITORING about 1 month ago - at 08/06/2025 05:49AM

Twilio and Telesign are both continuing to investigate the issue with delivering SMSs to AT&T phone numbers.

INVESTIGATING about 1 month ago - at 08/06/2025 05:23AM

Both providers that we use to deliver SMS messages (login MFA, identity verification and product notifications) are unable to deliver messages to customers with AT&T phone numbers. This is a carrier wide outage and we will update if we have any more information.

The latest from Telesign:
https://status.telesign.com/incidents/2f1dl39g2pt7

The latest from Twilio:
https://status.twilio.com/incidents/ct6l02bpm5cp

INVESTIGATING about 1 month ago - at 08/06/2025 05:03AM

We are monitoring an issue from our identity provider (Okta) who uses Telesign to SMSs for 2FA.

The latest from Telesign can be tracked here:
https://status.telesign.com/incidents/2f1dl39g2pt7

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