Outage in Brex

Partial Outage

Resolved Major

November 18, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.

Components affected

Brex Dashboard Brex Mobile Brex Spend Management Brex Bill Pay Brex Home Page

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/18/2025 02:55PM

We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.

MONITORING 5 months ago - at 11/18/2025 02:50PM

IDENTIFIED 5 months ago - at 11/18/2025 02:12PM

We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.

IDENTIFIED 5 months ago - at 11/18/2025 01:34PM

Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.

IDENTIFIED 5 months ago - at 11/18/2025 01:24PM

Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.

INVESTIGATING 5 months ago - at 11/18/2025 01:17PM

Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.

Latest Brex outages

Slow loading of activity logs and audit trail - 10 days ago

Dashboard unavailable - 28 days ago

Two factor authentication seeing increased loading time - 28 days ago

Dashboard partial outage - 28 days ago

Draft bills were showing up in the incorrect Bill tabs - about 1 month ago

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