Brex experienced a major outage affecting Quickbooks bank feeds that were connected by Pro Access firms on behalf of their clients. The issue impacted the Partner API and Partner Integrations, preventing proper synchronization of bank data to Quickbooks. The problem was resolved after 2.1 hours with a fix that restored normal bank feed functionality for affected client accounts.
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We see Quickbooks successfully syncing bank feeds initiated by Pro Access firms for their client's accounts.
The fix has been rolled out and we are monitoring traffic from Quickbooks.
We've identified a fix to restore bank feeds in Quickbooks for clients that have had their Pro Access firm connect the bank feed on their behalf. This change will be rolling out in a few minutes.
We are investigating an issue around unavailability of bank feeds connected by Pro Access firms to Quickbooks for their clients.
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