Outage in BridgePay Network Solutions

BridgePay Gateway Batch Delay

Resolved Minor

February 02, 2023 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

Need to monitor BridgePay Network Solutions outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BridgePay Network Solutions, and never miss an outage again.
Start Free Trial

Outage Details

BridgePay Gateway batches set to process from 8 pm EST February 1st through 10 am EST February 2nd will be on a settlement delay. The email notification system encountered issues delaying batches to be processed during their regularly scheduled time. Do not resubmit your batch or this will cause a duplicate settlement. Please allow the system time to settle and process these batches. All processes will return to normal by 2 pm EST today. Expect a funding delay from this settlement issue if you have an affected batch. If you do not see your batch processed in the MyBridgePay portal after 2 pm EST, please reach out to BridgePay Technical Support at 866-322-9894 for immediate assistance. *Please note this did not affect PathwayLINK Gateway (T-Gate) batches.

Components affected

BridgePay Network Solutions MyBridgePay Portal - Virtual Terminal and Reporting

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/02/2023 10:19PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/02/2023 03:52PM

BridgePay Gateway batches set to process from 8 pm EST February 1st through 10 am EST February 2nd will be on a settlement delay. The email notification system encountered issues delaying batches to be processed during their regularly scheduled time.

Do not resubmit your batch or this will cause a duplicate settlement. Please allow the system time to settle and process these batches. All processes will return to normal by 2 pm EST today. Expect a funding delay from this settlement issue if you have an affected batch.

If you do not see your batch processed in the MyBridgePay portal after 2 pm EST, please reach out to BridgePay Technical Support at 866-322-9894 for immediate assistance.

*Please note this did not affect PathwayLINK Gateway (T-Gate) batches.

Latest BridgePay Network Solutions outages

Credit Card Processor - Mercury Payment Systems - Degraded Performance - 8 days ago

Check Processor - ProfitStars - Degraded Performance - 26 days ago

Check Processor - ProfitStars - Degraded Performance - 30 days ago

Check Processor - Paya - Degraded Performance - about 1 month ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3443 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required