Outage in BridgePay Network Solutions

Issue with Firefox browser

Resolved Minor
May 01, 2024 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating issues where users are unable to log into the Portal site using the Firefox browser. At this time Chrome, Edge and Safari all continue to work with no issues. We will provide updates to the status page as we have them. Please log into the portal using Chrome, Edge or Safari.
Components affected
BridgePay Network Solutions MyBridgePay Portal - Virtual Terminal and Reporting BridgePay Network Solutions MyBridgePay UAT Portal - Virtual Terminal and Reporting
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/03/2024 01:38PM

Root cause was due to an issue with a Google re-captcha change. We confirmed that Google has pushed out a fix for re-captcha and Firefox browsers, and things are working properly on Firefox on the current 125 version. This issue is now resolved.

MONITORING 7 months ago - at 05/02/2024 06:44PM

We have confirmed with Mozilla (Firefox) support that if this is affecting you, this issue is resolved in the current beta (126) and nightly (127) versions. This issue should be resolved with the next update of Firefox. Per Mozilla, the new version is scheduled to be released on May 14th. We will leave this incident open until that new version is released to the public and we can confirm the issue is resolved. Until then please use Chrome/Edge/Safari to access the Portal if you are having issues with the Firefox browser.

INVESTIGATING 7 months ago - at 05/01/2024 09:08PM

We are currently investigating issues where users are unable to log into the Portal site using the Firefox browser. At this time Chrome, Edge and Safari all continue to work with no issues. We will provide updates to the status page as we have them. Please log into the portal using Chrome, Edge or Safari.

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