Outage in Brightly Software

Higher than Normal Support Response Times

Resolved Minor
May 11, 2023 - Started about 2 years ago - Lasted 28 days
Official incident page

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Outage Details

Please be aware that Brightly Support is experiencing higher than normal case volume. We are working as quickly as possible to respond to all support requests. Please continue to email support@brightlysoftware.com.  If you need help with resetting you password, please use the following links:   SchoolDude clients (non Requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password
Components affected
Brightly Software Capital Forecast Brightly Software TripDirect Brightly Software UtilityDirect Brightly Software Incident Brightly Software FacilityDude Work Center Brightly Software InventoryDirect Brightly Software Facility Schedule Brightly Software MyFacilityDude Brightly Software Work Order Brightly Software SchoolDude WorkCenter Brightly Software CapitalForecastDirect Brightly Software Inventory Brightly Software Facility Schedule Brightly Software FSDirect Brightly Software FSAutomation Brightly Software MaintenanceDirect Brightly Software Dude Intelligence Brightly Software Inventory Wireless Brightly Software Critical Alarm Brightly Software PMDirect Brightly Software MySchoolBuilding
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/08/2023 03:56PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 05/22/2023 06:02PM

Please be aware that Brightly Support is experiencing higher than normal case volume.  If you need help resetting your password, please email your requests to support@brightlysoftware.com, rather than leaving voicemails. This will allow us to address your concerns more efficiently, minimizing any delays or missed messages.
 
Below are resources that may assist you in resetting your password:

SchoolDude clients (non-requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

 
Thank you for your patience.

INVESTIGATING about 2 years ago - at 05/15/2023 02:23PM

Please be aware that Brightly Support is continuing to experience higher than normal case volume. We are working as quickly as possible to respond to all support requests. Please continue to email support@brightlysoftware.com.  If you need help with resetting you password, please use the following links:

SchoolDude clients (non Requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

INVESTIGATING about 2 years ago - at 05/11/2023 10:23PM

Please be aware that Brightly Support is experiencing higher than normal case volume. We are working as quickly as possible to respond to all support requests. Please continue to email support@brightlysoftware.com.  If you need help with resetting you password, please use the following links:
 
SchoolDude clients (non Requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

Latest Brightly Software outages

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Possible PM Generation Issue - 19 days ago
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Qlik Cloud Service Disruption Impacting AE Analytics - about 1 month ago

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