Outage in Brightly Software

Errors Impacting SchoolDude Applications

Resolved Minor
September 11, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

"Our team is investigating an issue that is causing error messages while navigating through our SchoolDude applications. This problem is affecting multiple functionalities within the applications and is currently our highest priority for investigation."
Components affected
Brightly Software MaintenanceDirect Brightly Software MySchoolBuilding Brightly Software FSDirect Brightly Software PMDirect
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/11/2023 05:04PM

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!

IDENTIFIED over 1 year ago - at 09/11/2023 03:20PM

Our deployment is currently taking longer than initially anticipated. We apologize for any inconvenience this may cause. Please continue to be aware that during this extended timeframe, you may encounter intermittent errors. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.

IDENTIFIED over 1 year ago - at 09/11/2023 02:09PM

Our team has successfully identified the issue and will be implementing a fix between 10:00 AM and 11:00 AM EST. Please be aware that during this timeframe, you may encounter intermittent errors.

IDENTIFIED over 1 year ago - at 09/11/2023 02:08PM

Our team has successfully identified the issue and will be implementing a fix between 10:00 AM and 11:00 AM EST. Please be aware that during this timeframe, you may encounter intermittent errors.

IDENTIFIED over 1 year ago - at 09/11/2023 02:07PM

Our team has successfully identified the issue and will be implementing a fix between 10:00 AM and 11:00 AM EST. Please be aware that during this timeframe, you may encounter intermittent errors.

INVESTIGATING over 1 year ago - at 09/11/2023 12:25PM

"Our team is investigating an issue that is causing error messages while navigating through our SchoolDude applications. This problem is affecting multiple functionalities within the applications and is currently our highest priority for investigation."

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