Outage in Brightly Software

Asset Essentials - Request by Email Issue

Resolved Minor

March 24, 2026 - Started about 1 month ago - Lasted about 23 hours
Official incident page

Incident Report

Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact assetessentialshelp@brightlysoftware.com if you have any questions.

Components affected

Brightly Software Asset Essentials

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/25/2026 01:33PM

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!

INVESTIGATING about 1 month ago - at 03/24/2026 02:50PM

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