Outage in Brightly Software

Confirm Enterprise - SSO Login Issue

Resolved Minor

March 25, 2026 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 03/25/2026 04:43PM

We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise.
We apologise for the disruption it caused. Please contact confirm.support@brightlysoftware.com if you have any questions.

INVESTIGATING 7 days ago - at 03/25/2026 03:52PM

Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions.

INVESTIGATING 7 days ago - at 03/25/2026 02:28PM

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