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Outage in brightwheel

Possible delayed payouts for some schools

Resolved Minor
July 20, 2026 - Started 16 days ago - Lasted about 3 hours
Official incident page

Incident Report

Brightwheel engineers have identified the cause of some delayed payouts. Our team is working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
Components affected
brightwheel Web App

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/21/2026 12:16AM

The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the platform. Any school with an outstanding payment balance will be paid out in the next business day.

IDENTIFIED 16 days ago - at 07/20/2026 09:29PM

Brightwheel engineers have identified the cause of some delayed payouts. Our team is working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.

Latest brightwheel outages

Degraded Performance - about 1 year ago
Report Data Delay - almost 2 years ago

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