Outage in Brillium

Database performance degradation for small number of customers

Resolved Minor
November 06, 2024 - Started 12 months ago - Lasted about 14 hours
Official incident page

Incident Report

We have identified a database service degradation that affects a very small number of customers (less than 10). The cause was immediately identified and is currently being addressed. We expect this situation to be resolved in less than 60 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/07/2024 01:50AM

This incident has been resolved.

IDENTIFIED 11 months ago - at 11/06/2024 07:33PM

We are continuing to restore the remaining (2) customers affected. We will provide an update when the process is complete.

IDENTIFIED 12 months ago - at 11/06/2024 04:30PM

We are addressing this issue on 2 customers. All others remain unaffected. We expect to be completed shortly.

IDENTIFIED 12 months ago - at 11/06/2024 03:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 11/06/2024 03:40PM

We are continuing to make progress wiht the remaining customers as previously noted.

IDENTIFIED 12 months ago - at 11/06/2024 01:39PM

Approxiamately 4 customers continue to be affected and experience service degredation. The resolution process is continuing and we expect a complete resolution in the next hour. We apologize for the delay adn will provide another udpate shortly.

IDENTIFIED 12 months ago - at 11/06/2024 12:54PM

We are continuing to address the issue for these customers. We expect that the resolution may take an additional 30 minutes. We will probvide an additional update in 15 minutes.

IDENTIFIED 12 months ago - at 11/06/2024 11:45AM

We have identified a database service degradation that affects a very small number of customers (less than 10). The cause was immediately identified and is currently being addressed. We expect this situation to be resolved in less than 60 minutes.

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