Outage in British Columbia Institute of Technology

Error viewing Microsoft documents in SharePoint

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

It appears that users are unable to open Microsoft documents (word, excel, powerpoint etc) from SharePoint. A workaround of downloading the document first and then opening it has been identified. IT Services are aware of the issue and are working towards a resolution.
Components affected
British Columbia Institute of Technology ShareSpace
Latest Updates ( sorted recent to last )
RESOLVED almost 1 year ago - at 11/01/2023 08:09PM

The issue of accessing Microsoft documents (word, excel, powerpoint etc) from SharePoint has been resolved. Clients will continue to need to be either present on campus on BCIT network or connected via VPN to reach the site successfully.

INVESTIGATING about 1 year ago - at 09/29/2023 03:07AM

This issue is still under investigation until further notice. Please note: Clients will need to be either on campus or connected via VPN to reach the site successfully.

INVESTIGATING about 1 year ago - at 09/29/2023 02:55AM

This issue is still under investigation until further notice. Please note: Clients will need to be either present on campus on BCIT network or connected via VPN to reach the site successfully.

INVESTIGATING about 1 year ago - at 09/28/2023 10:25PM

It appears that users are unable to open Microsoft documents (word, excel, powerpoint etc) from SharePoint. A workaround of downloading the document first and then opening it has been identified. IT Services are aware of the issue and are working towards a resolution.

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