Brivo Outage History

Brivo Smart Home experienced email communication issues that caused delays in customers receiving emails from the service. The incident lasted 5.3 hours and only affected Brivo Smart Home, with no impact to Brivo Access or Eagle Eye video services. The issue has been resolved.

Brivo experienced API disruption issues that affected integrations and mobile applications, including the Onair API, Brivo Onair Mobile Admin, and Brivo Mobile Pass. The service disruption lasted 22 minutes before being fully resolved. All affected components returned to normal operation.

Brivo experienced a major service incident affecting Brivo Smart Home, Brivo Mobile Pass, Onair API, and Brivo Onair Mobile Admin, causing users to experience latency and difficulty accessing these services. The incident lasted 36 minutes before being fully resolved. The issue was identified and worked on by the engineering team until complete restoration of service.

Brivo experienced a major service disruption affecting multiple components including Brivo Mobile Pass, Partner Portal, Developer Portal, Brivo Access, Onair API, and Brivo Onair Mobile Admin, with users reporting increased errors across the Brivo Security Suite. The issue was identified and a fix was implemented within 58 minutes. The incident has been fully resolved with monitoring confirming the fix's effectiveness.

Brivo experienced degraded panel communications that prevented events and panel commands from processing normally for 1.4 hours. The incident affected the Notifications & Events component, impacting users' ability to receive proper system notifications and execute panel commands. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Brivo Smart Home experienced latency and access difficulties for users during a 1.8-hour service disruption. The issue was identified and a fix was implemented, with continued monitoring during the resolution phase. The incident has been fully resolved.

Brivo experienced an issue where some panels failed to properly adjust for Daylight Savings Time, affecting Panel Connections for 5.4 hours. The problem was identified and a fix was implemented, with the incident being resolved after a monitoring period.

Brivo experienced a 2.8-hour outage affecting their toll-free phone numbers, preventing customers and resellers from reaching support through those channels. During the incident, Customer Care remained accessible via interactive chat and the direct number 855-500-0027. All toll-free numbers were restored and returned to normal operation.