Outage in Broadvoice

Bhive Service outage

Resolved Major
December 26, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a service outage across our Bhive platform. The team has identified the root cause and is working to restore service as soon as possible. We estimate that we will be able to fully recover all services within the next hour, and will keep all customers updated if this forecast changes. We apologize for the inconvenience and will work diligently to minimize impacts to all our customers.
Components affected
Broadvoice Portal Broadvoice SIP Trunking Broadvoice Mobile iPhone & Android App Broadvoice Website Broadvoice Device Registration Broadvoice Voicemail Broadvoice Virtual Fax Broadvoice SMS Broadvoice Notifications Broadvoice Device Provisioning Broadvoice Call Recording Broadvoice Call Processing Broadvoice Contact Center Broadvoice Call Quality Broadvoice Communicator
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/26/2022 07:29PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/26/2022 05:25PM

We solved the issue and we are now actively monitoring the stability of the platform

INVESTIGATING almost 2 years ago - at 12/26/2022 05:15PM

We are currently experiencing a service outage across our Bhive platform. The team has identified the root cause and is working to restore service as soon as possible. We estimate that we will be able to fully recover all services within the next hour, and will keep all customers updated if this forecast changes. We apologize for the inconvenience and will work diligently to minimize impacts to all our customers.

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