Outage in Broadvoice

Unavailability of services in BHive since 11:44PST

Resolved Major
January 18, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected The estimated time for resolution is 1h
Components affected
Broadvoice Call Processing Broadvoice Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/18/2023 09:30PM

The issue was fully identified and resolved. We will now follow-up with a full root cause analysis, implementing the necessary measures to safeguard against future incidents. We will provide a RFI document to all customers who solicit via our Tech Support teams.

MONITORING almost 2 years ago - at 01/18/2023 08:26PM

We have identified and fixed the root cause, services are fully online, we are now actively monitoring the situation

INVESTIGATING almost 2 years ago - at 01/18/2023 08:06PM

The team has identified the root cause and is now working to solve the incident

INVESTIGATING almost 2 years ago - at 01/18/2023 08:05PM

We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected
The estimated time for resolution is 1h

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