Outage in Broadvoice

Investigating Issue with Bhive portal, Bhive Communicator and Fax

Resolved Minor
March 11, 2024 - Started 10 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We have become aware of a potential issue affecting the Bhive portal and Bhive Communicator. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
Components affected
Broadvoice Communicator Broadvoice Portal Broadvoice Virtual Fax
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/12/2024 05:03PM

Details:
The issue with the Bhive portal, communicator, and fax has been fully resolved, and normal service has been restored and customers are no longer reporting issues.

IDENTIFIED 10 months ago - at 03/11/2024 10:03PM

Details:
The issue impacting the Bhive portal, communicator, and fax has been identified.
There is a global DNS issue that is currently ongoing. We are doing our best to work on resolving this issue.


Current Impact:
There is a global DNS issue that is currently ongoing that is affecting bhive portal, communicator and fax.

Actions in Progress:
- We're focused on resolving this issue.

We are committed to restoring normal service operations as quickly as possible.

INVESTIGATING 10 months ago - at 03/11/2024 09:20PM

We have become aware of a potential issue affecting the Bhive portal and Bhive Communicator. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

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