Outage in Buffer

Instagram Analytics Post Impressions & Reach are Missing

Resolved Minor
December 04, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Instagram is currently experiencing some difficulties that are preventing us from displaying Instagram metrics. As a result of these issues, you may experience missing Instagram Posts & Stories Impressions, Reach, and Engagement Data from November 1st to current (December 4th, 2024).
Components affected
Buffer Social Network Integrations Buffer Web Platform
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/06/2023 03:10AM

We're happy to report that Meta has resolved the issue with analytics for Instagram missing.

Please go ahead and Refresh your Instagram channel to ensure we're pulling in the most up-to-date metrics.

We really appreciate you hanging in there with us as we monitored this issue. Let us know if you continue to see any gaps in data. We'd be happy to help!

IDENTIFIED over 1 year ago - at 12/04/2023 11:35PM

We have reported this issue to Meta, and their team is investigating. Meanwhile, we are monitoring this and apologize for any inconvenience.

INVESTIGATING over 1 year ago - at 12/04/2023 11:34PM

Instagram is currently experiencing some difficulties that are preventing us from displaying Instagram metrics.

As a result of these issues, you may experience missing Instagram Posts & Stories Impressions, Reach, and Engagement Data from November 1st to current (December 4th, 2024).

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