Outage in Buffer

Issues displaying Instagram analytics

Resolved Minor
January 04, 2024 - Started almost 2 years ago - Lasted 5 days
Official incident page

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Outage Details

We're very sorry for any disruption on this. We have uncovered some issues with ingesting Instagram data into our Analytics platform, due to some Meta API version changes for Instagram. It has been flagged up to Meta by other developers (https://developers.facebook.com/support/bugs/1465261044338287/) as well, and we are currently exploring what changes we are able to make in order for data to be successfully pulled again. As soon as we have more information, we will update this page accordingly.
Components affected
Buffer Social Network Integrations
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/09/2024 04:28PM

We are happy to share that we have been able to push a fix for this issue, and Instagram analytics are now pulling through into Buffer normally once again.

Thank you for your patience with us on this.

INVESTIGATING almost 2 years ago - at 01/04/2024 06:52PM

We're very sorry for any disruption on this. We have uncovered some issues with ingesting Instagram data into our Analytics platform, due to some Meta API version changes for Instagram. It has been flagged up to Meta by other developers (https://developers.facebook.com/support/bugs/1465261044338287/) as well, and we are currently exploring what changes we are able to make in order for data to be successfully pulled again. As soon as we have more information, we will update this page accordingly.

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