Outage in Buffer

Issue with pulling in Instagram and Threads comments in Engagement tools and Instagram Story analytics

Resolved Minor

November 19, 2025 - Started 4 months ago - Lasted about 9 hours

Incident Report

We’ve identified an issue with pulling in Threads and Instagram comments into Community and Engage, as well as an issue with Instagram Story analytics in Analyze. Our team is currently investigating. We sincerely apologise for the disruption and will continue to update you on our progress.

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Latest Updates ( sorted recent to last )

MONITORING 4 months ago - at 11/20/2025 04:33AM

We’re now seeing Instagram and Threads comments successfully pulling into Community and Engage again, and Instagram Story analytics in Analyze are returning to normal levels.

We’ll continue to monitor the situation closely and will update this page if anything changes.

IDENTIFIED 4 months ago - at 11/19/2025 08:55PM

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