Outage in Builder.io

Service Distruption affecting Projects

Resolved Major

March 17, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting the initialization of new branches and Projects, as well as Projects that have not been active in the past 2 hours. Affected users may experience delays or failures when attempting to load or run these Projects. Our engineering team is actively investigating the root cause.

Components affected

Builder.io Projects

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/17/2026 08:20PM

This incident has been resolved. The issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours, is no longer impacting users. All Projects and branches are functioning as expected.

We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to our support team.

IDENTIFIED about 1 month ago - at 03/17/2026 07:54PM

We have identified the root cause of the issue affecting the creation of new branches and Projects, along with Projects that have been inactive for more than 2 hours.

Our engineering team is actively working on a fix. We will continue to provide updates as progress is made.

INVESTIGATING about 1 month ago - at 03/17/2026 07:17PM

We are currently investigating an issue affecting the initialization of new branches and Projects, as well as Projects that have not been active in the past 2 hours. Affected users may experience delays or failures when attempting to load or run these Projects.

Our engineering team is actively investigating the root cause.

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