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Outage in Builder.io

Investigating elevated p99 latency

Resolved Minor
March 20, 2026 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

p99 latency is elevated across the Content API
Components affected
Builder.io Content Delivery APIs

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/20/2026 09:42PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/20/2026 08:49PM

We are still working with our upstream database provider to resolve the elevated p99 latency on the Content API. We will share another update as soon as information is available.

IDENTIFIED about 2 months ago - at 03/20/2026 06:49PM

We have determined that the elevated p99 latency on the Content API is caused by an issue with our upstream database provider. We are actively working with them to resolve the issue and will provide another update as soon as we have more information.

MONITORING about 2 months ago - at 03/20/2026 04:53PM

We have identified that the elevated p99 latency on the Content API was caused by latency introduced by our upstream database provider. We are actively monitoring performance and will provide another update as soon as we have more information.

IDENTIFIED about 2 months ago - at 03/20/2026 03:14PM

We have identified a likely cause of the elevated p99 latency affecting the Content API. Customers may be experiencing slow API responses and timeouts/errors. Our team is actively investigating and working on a fix. We will provide another update as soon as we have more information.

INVESTIGATING about 2 months ago - at 03/20/2026 01:42PM

p99 latency is elevated across the Content API

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