Outage in BuildingLink
Service Interruption
Resolved MajorIncident Report
We have received reports of site performance issues resulting in server errors and/or pages not loading. We have also received reports of KeyLink performance issues with manual log in. (Fingerprint authorization is not affected in KeyLink). Our team is actively investigating and will resolve this issue as soon as possible.
EN COURS D'INVESTIGATION :
Nous avons reçu des signalements concernant des problèmes de performance du site, entraînant des erreurs serveur et/ou le non-chargement des pages. Nous avons également été informés de problèmes de performance de KeyLink lors de la connexion manuelle (l'authentification par empreinte digitale n'est pas affectée). Notre équipe enquête activement sur la situation et résoudra ce problème dans les plus brefs délais.
INVESTIGANDO:
Hemos recibido informes sobre problemas de rendimiento del sitio que provocan errores del servidor o fallos en la carga de páginas. También hemos recibido reportes de problemas de rendimiento en KeyLink al iniciar sesión manualmente (la autenticación mediante huella dactilar no se ve afectada en KeyLink). Nuestro equipo está investigando activamente la situación y resolverá el problema lo antes posible.
Sites - Management Portal
Sites - Resident Portal
Components affected
BuildingLink Management PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/25/2026 12:59PM
This incident has been resolved.
MONITORING
2 days ago - at 08/24/2026 09:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/24/2026 08:33PM
The issue has been identified and a fix is being implemented.
MONITORING
2 days ago - at 08/24/2026 07:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/24/2026 07:53PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 08/24/2026 07:21PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 08/24/2026 07:20PM
We have received reports of site performance issues resulting in server errors and/or pages not loading. We have also received reports of KeyLink performance issues with manual log in. (Fingerprint authorization is not affected in KeyLink). Our team is actively investigating and will resolve this issue as soon as possible.
EN COURS D'INVESTIGATION :
Nous avons reçu des signalements concernant des problèmes de performance du site, entraînant des erreurs serveur et/ou le non-chargement des pages. Nous avons également été informés de problèmes de performance de KeyLink lors de la connexion manuelle (l'authentification par empreinte digitale n'est pas affectée). Notre équipe enquête activement sur la situation et résoudra ce problème dans les plus brefs délais.
INVESTIGANDO:
Hemos recibido informes sobre problemas de rendimiento del sitio que provocan errores del servidor o fallos en la carga de páginas. También hemos recibido reportes de problemas de rendimiento en KeyLink al iniciar sesión manualmente (la autenticación mediante huella dactilar no se ve afectada en KeyLink). Nuestro equipo está investigando activamente la situación y resolverá el problema lo antes posible.
Sites - Management Portal
Sites - Resident Portal
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