Outage in Buildkite
Elevated error rate on build creation
Resolved Minor
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Outage Details
Components affected
Buildkite Job QueueLatest Updates ( sorted recent to last )
A change to our database permissions caused creation of new builds to fail for some customers.
Affected customers trying to create new builds via the API would have received a 500 error.
Builds created via webhook (e.g. from Github), trigger steps or scheduled builds were delayed by up to 8 minutes.
We have deployed a mitigation to fix the issue, and are now monitoring.
During the period of higher error rates, builds created via API may have failed outright. Builds created via webhooks, triggers or schedules are retried, though there may be some latency in processing these now due to retry back-off.
Our monitoring has detected an elevated error rate in creating builds. We're currently investigating the issue, and will provide an update soon.
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