Outage in Buildkite

Increased latency and timeouts on REST and GraphQL API

Resolved Minor
September 19, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating increased latency and timeouts with the REST and GraphQL endpoints.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 09/19/2025 09:17PM

We are happy that request latency has dropped to normal levels so consider this issue resolved.

IDENTIFIED 25 days ago - at 09/19/2025 08:30PM

We have discovered a rogue puma process contributing to the high latency and have restarted it. We are now investigating other processes to determine if they are exhibiting the same rogue behaviour.

INVESTIGATING 25 days ago - at 09/19/2025 07:47PM

We are investigating increased latency and timeouts with the REST and GraphQL endpoints.

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