Outage in Built Technologies

Insights Outage

Resolved Major
June 12, 2024 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting the Insights feature beginning the morning of 6/12. We are working on a solution that will restore full functionality. In the interim, please utilize our Reporting feature as a workaround. We apologize for any inconvenience and will keep you informed as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/12/2024 04:58PM

As of 11:20 AM CT on 6/12 we’ve confirmed full resolution of the partner licensing error that caused issues loading Insights. Service has been fully restored, and we are re-running any scheduled reports that may have been impacted by the outage. No action is required by our customers.
Thank you for your patience. We apologize for any inconvenience this caused.

IDENTIFIED 6 months ago - at 06/12/2024 02:26PM

The incident causing issues loading our Insights feature is due to a partner's licensing error. We are working with them on a solution that will restore full functionality. In the interim, please utilize our Reporting feature as a workaround.

IDENTIFIED 6 months ago - at 06/12/2024 01:21PM

We have identified an issue impacting the Insights feature beginning the morning of 6/12. We are working on a solution that will restore full functionality. In the interim, please utilize our Reporting feature as a workaround.

We apologize for any inconvenience and will keep you informed as we have more information.

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