Outage in Bynder

Content Workflow Editor Issue

Resolved Major
September 09, 2024 - Started 18 days ago - Lasted 3 days
Official incident page

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Outage Details

We're currently investigating an issue affecting the layout and display of content when editing items. We'll provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/12/2024 03:18PM

This incident has been resolved.

MONITORING 16 days ago - at 09/12/2024 01:00PM

We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

MONITORING 16 days ago - at 09/11/2024 04:00PM

We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available.

Please contact our support team in case of any specific issues for further assistance.

MONITORING 17 days ago - at 09/10/2024 06:01PM

We have identified all affected content items. In the Content Workflow module UI, you'll see a message on the item editor if your item is impacted. We will keep monitoring the situation closely before resolving this incident and provide additional updates separately to affected customers.

MONITORING 17 days ago - at 09/10/2024 04:00PM

We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

MONITORING 18 days ago - at 09/10/2024 12:34AM

A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance.

We'll be monitoring the results and provide another final update asap to close out this incident.

IDENTIFIED 18 days ago - at 09/09/2024 11:02PM

We are continuting our tests and we are taking additional time to ensure a proper fix can be implemented asap.

IDENTIFIED 18 days ago - at 09/09/2024 10:22PM

The issue had been identified and we're currently in the process of testing a potential fix. More updates to come shortly.

INVESTIGATING 18 days ago - at 09/09/2024 09:42PM

As a result of our investigation, the Content Workflow module will be temporarily inaccessible while we work to resolve the issue.

Our teams are actively working on identifying the root cause and implementing a fix. We will provide an update as soon as more information is available.

We appreciate your patience and understanding as we address this matter. For real-time updates, please keep an eye on this status page.

INVESTIGATING 18 days ago - at 09/09/2024 09:38PM

We're currently investigating an issue affecting the layout and display of content when editing items. We'll provide an update shortly.

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