Outage in Bynder

Delayed Asset Previews & Issue With Office Documents

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted 14 days
Official incident page

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Outage Details

It may take longer for asset previews to appear in the DAM. Uploaded assets may not be converted which may result in uploads that can't be finished and/or assets not having a preview after upload. Our tech teams are working hard on having this issue resolved as quickly as possible. We apologize for any inconvenience this may cause you.
Components affected
Bynder Uploads Bynder Asset Library
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 06:51PM

This incident has been resolved.

MONITORING 12 days ago - at 12/09/2024 03:27PM

We would like to inform you that the majority of the broken assets have been restored. We will continue working on restoring the remaining assets and will provide you with updates as soon as we have more information.

MONITORING 16 days ago - at 12/05/2024 03:36PM

We are monitoring the results

IDENTIFIED 17 days ago - at 12/05/2024 11:06AM

We have identified the issue and implemented a fix that will prevent the issue for future uploads. Our next step is to investigate how we can fix the issue for broken assets that were uploaded between 5AM-10AM UTC.

INVESTIGATING 17 days ago - at 12/05/2024 09:27AM

It may take longer for asset previews to appear in the DAM. Uploaded assets may not be converted which may result in uploads that can't be finished and/or assets not having a preview after upload.

Our tech teams are working hard on having this issue resolved as quickly as possible. We apologize for any inconvenience this may cause you.

Latest Bynder outages

Error when creating an Asset Workflow job based on a preset - 16 days ago
Degraded performance with Content Workflow in Global - 24 days ago
Uploads to DAM failing - about 1 month ago
Degraded performance on the Global cluster. - about 1 month ago
Missing thumbnails and preview in DAM - about 1 month ago

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