Outage in Bynder

EU-only region - Degraded performance with the Universal Compact View (UCV)

Resolved Minor
July 11, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with the Universal Compact View (UCV) in the EU region. It might happen that when using the UCV, the system does not load any assets and gives a 500 error. The UCV is used to load content into other modules/systems, so issues might occur with the following operations: - Relating assets - Adding images in Studio - Using an integration with for example a CMS - Etc. We are working hard on the solution of this problem and will keep you updated on the progress.
Components affected
Bynder Brand Guidelines Bynder Video Brand Studio Bynder Asset Library Bynder Workflow

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/11/2025 09:45AM

This incident has been resolved.

MONITORING 4 months ago - at 07/11/2025 08:57AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/11/2025 08:29AM

We are currently experiencing issues with the Universal Compact View (UCV) in the EU region. It might happen that when using the UCV, the system does not load any assets and gives a 500 error. The UCV is used to load content into other modules/systems, so issues might occur with the following operations:
- Relating assets
- Adding images in Studio
- Using an integration with for example a CMS
- Etc.
We are working hard on the solution of this problem and will keep you updated on the progress.

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