Outage in Bynder

Degraded performance with the analytics module in the global region

Resolved Minor
January 25, 2022 - Started over 3 years ago - Lasted 3 months
Official incident page

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Outage Details

We are currently experiencing issues with the analytics module on the services in the global region. Some clients might notice slower loading times / time-outs when navigating to the analytics module. We are working hard on the solution of this problem and will keep you updated on the progress.
Components affected
Bynder Analytics Bynder Global
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/21/2022 02:19PM

We have stabilised Advanced Analytics and will continue to monitor. We look to resolve the instability issues for Analytics Lite and Standard as soon as possible.

MONITORING over 3 years ago - at 04/13/2022 03:06PM

We are currently experiencing issues with the analytics module. Some clients might notice out dated or missing data when navigating to the analytics module.
We are working hard to resolve this problem and will keep you updated on the progress.

MONITORING over 3 years ago - at 02/02/2022 04:51PM

The performance is still being monitored.

MONITORING over 3 years ago - at 01/31/2022 03:19PM

We are still monitoring the performance. The performance did improve after the released fixes. However, we're still closely monitoring the situation.

MONITORING over 3 years ago - at 01/28/2022 03:39PM

We continue to monitor Analytics dashboards performance and have identified some isolated cases where the load time takes longer than usual.
Please bear with us as we work hard to optimize load time for all accounts and ensure everything is working smoothly again.

MONITORING over 3 years ago - at 01/27/2022 12:57PM

We have released a fix for this issue and are now actively checking if the Analytics dashboards are loading normally again.

INVESTIGATING over 3 years ago - at 01/25/2022 04:34PM

We are currently experiencing issues with the analytics module on the services in the global region.
Some clients might notice slower loading times / time-outs when navigating to the analytics module. We are working hard on the solution of this problem and will keep you updated on the progress.

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