Outage in Cadmium

Service disruption

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Cadmium is aware of a service distruption to various services as a result of an AWS outage. We are monitoring the situation and preparing to failover to other regions.
Components affected
Cadmium EthosCE Cadmium Warpwire Cadmium Registration Cadmium Elevate Cadmium Education Harvester Cadmium Conference365 Cadmium Website Cadmium Mobile App Cadmium Expo Harvester Cadmium my Cadmium Survey Magnet Cadmium Scorecard Cadmium Onsite

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 01:01PM

The issue has been resolved. We will share root cause analysis as soon as possible.

MONITORING about 2 months ago - at 10/20/2025 09:22PM

Cadmium applications are becoming more stable as AWS services continue to recover. Our team is actively monitoring the situation and will make any necessary adjustments to maintain a stable environment.

IDENTIFIED about 2 months ago - at 10/20/2025 06:12PM

Migration to an alternate region has been completed for our Mobile App. We are continuing to address issues that may be impacting Live Video Closed Captions, Elevate, and other systems.

IDENTIFIED about 2 months ago - at 10/20/2025 04:14PM

We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.

IDENTIFIED about 2 months ago - at 10/20/2025 02:54PM

We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.

IDENTIFIED about 2 months ago - at 10/20/2025 01:48PM

We continue to implement disaster recovery operations to mitigate the AWS region-specific issues.

INVESTIGATING about 2 months ago - at 10/20/2025 12:40PM

Cadmium is aware of a service distruption to various services as a result of an AWS outage. We are monitoring the situation and preparing to failover to other regions.

Latest Cadmium outages

Service disruption - 28 days ago
Investigating - 3 months ago
Degraded Performance on Elevate - 3 months ago
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