Outage in Caf

Elevated errors in background check KYC/KYB

Resolved Minor
June 22, 2025 - Started 19 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Caf [CORE-API] Credit Score (PF87) Caf [CORE-API] Related Persons' Phone Numbers (PF38) Caf [CORE-API] KYC & Compliance (PJ44) Caf [CORE-API] Credit Score (PJ87) Caf [CORE-API] KYC & Compliance (PF17) Caf [CORE-API] Basic Data (PF1.1) Caf [CORE-API] Economic Relationships (PF36) Caf [CORE-API] Government Social Assistance (PF16) Caf [CORE-API] List of PGFN Debtors (PF94) Caf [CORE - API] PGFN Debtor's List (PJ94) Caf [CORE-API] People Prevented from Betting - Sports Relationship + Betting Houses + Ministry of Finance - NEW (PF80) Caf [CORE-API] Criminal background - Federal Police Caf [CORE-API] Media Exposure + Related News (PJ67) Caf [GLOBAL API] Basic Data Sync Caf [CORE API] Basic Data Sync
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/23/2025 03:22PM

This incident has been resolved.

MONITORING 19 days ago - at 06/22/2025 02:18AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 06/22/2025 02:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 06/22/2025 01:25AM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 06/22/2025 01:21AM

We are currently investigating this issue.

Latest Caf outages

Elevated errors in Onboarding Web - 3 days ago
Increase in the number of RS6 errors - about 2 months ago
Increase in the number of Facial Biometrics orchestration errors - 2 months ago
Increase in the number of Liveness and Face Authenticator service errors - 2 months ago
Elevated latency in facematch resources - 3 months ago

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