Outage in Caf

Partial instability in Trust and Face Match, Document Liveness, Image Similarity and Deep Fake detection services

Resolved Minor
August 11, 2025 - Started about 1 month ago - Lasted about 24 hours
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Caf Transactions Caf Face Match Caf Trust Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/12/2025 12:16PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/11/2025 01:52PM

The fix has been implemented, and we are reprocessing all affected executions while closely monitoring the results.

IDENTIFIED about 1 month ago - at 08/11/2025 12:41PM

The issue has been identified and a fix is being implemented.

Latest Caf outages

Unexpected behavior impacting Face Authenticator webhooks - about 1 month ago
Increased number errors observed in general services - about 2 months ago
Increased number of Liveness errors observed with iProov provider - 2 months ago
Elevated errors in Onboarding Web - 3 months ago
Elevated errors in background check KYC/KYB - 3 months ago

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