Outage in CallHub

Intermittent service interruption happened for CallHub US customers

Resolved Minor
October 19, 2022 - Started about 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We briefly observed a substantial slowdown with DB queries between 23:15 & 23:25 and 23:46 & 23:57 UTC on October 18, 2022. After that, there have been no interruptions, and all services are functioning normally. Our team is thoroughly looking into the issue and will shortly present a root cause investigation.
Components affected
CallHub Main Dashboard CallHub SMS Messages CallHub Phone Calls CallHub Browser Calls
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/19/2022 04:02AM

We briefly observed a substantial slowdown with DB queries between 23:15 & 23:25 and 23:46 & 23:57 UTC on October 18, 2022.
After that, there have been no interruptions, and all services are functioning normally.

Our team is thoroughly looking into the issue and will shortly present a root cause investigation.

Latest CallHub outages

CallHub is facing service disruption with voice calls broadcast for US / Canada numbers - 8 months ago
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The CallHub dashboard is throwing HTTP error 403 and experiencing a similar issue on the mobile app. - 10 months ago
Again, CallHub calling services are affected due to a current service interruption at one of our third-party services. - over 1 year ago
Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers. - over 1 year ago

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