Outage in CallPotential

Unable to Start Move-Ins for SiteLink-Integrated Facilities

Resolved Minor
March 24, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue preventing move-ins for SiteLink-integrated accounts. Users attempting to start a move-in encounter an error: "The Move-in process failed to load. Please click close and try again." Our team is actively working to resolve the issue. Updates will be provided as available. Thank you for your patience.
Components affected
CallPotential Core Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/24/2025 06:34PM

This incident has been resolved.

MONITORING 3 months ago - at 03/24/2025 06:18PM

We have released a fix for this issue and are monitoring the results of the fix.

IDENTIFIED 3 months ago - at 03/24/2025 03:03PM

The issue has been identified and a fix is being implemented. Thank you for your patience as we work to resolve this issue.

INVESTIGATING 3 months ago - at 03/24/2025 02:20PM

We are investigating an issue preventing move-ins for SiteLink-integrated accounts. Users attempting to start a move-in encounter an error: "The Move-in process failed to load. Please click close and try again." Our team is actively working to resolve the issue. Updates will be provided as available. Thank you for your patience.

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